Terms & Conditions

Operator: UPARTY HQ
Contact: events@uparty.uk

These terms apply when you use uparty.uk and related territory pages, and when you book services (DJ / mobile disco, photo booth, lighting, packages, and related event services).

1. Who you contract with

Booking payments and delivery of the event are handled by the local UPARTY territory that accepts your booking. Where you book via a territory site (for example UPARTY HQ), that territory delivers the service. HQ operates the brand, website, and franchise enquiries. Franchise fees (if any) are separate and dealt with under a separate agreement offline.

2. Quotes and prices

Prices on the website are guides only. Each event is bespoke. A booking is only confirmed when we accept it and you pay the deposit (or we confirm otherwise in writing).

3. Deposit and balance

• Deposit: 30% of the agreed fee, payable to secure the date.
• Balance: due 7 days before the event, by PayPal or bank transfer, unless we agree another arrangement in writing.
• Cash may be accepted only if agreed in advance.
• Failure to pay the balance on time may mean we treat the booking as cancelled and retain the deposit.

4. Your cancellation

If you cancel for any reason, the deposit is non-refundable. We may, at our discretion, offer a date change subject to availability and any extra costs.

5. Our cancellation

If we (the territory or network) cancel and cannot provide the service:

• Your deposit is refunded in full, and
• You receive 25% off a future UPARTY booking with the same territory, subject to availability and normal booking rules.

This is the extent of our obligation unless required otherwise by law.

6. What’s included

What’s included is as set out in your written quote or confirmation (performance times, equipment, photo booth, etc.). Overtime, extra travel, extra kit, or other add-ons may be charged if agreed or reasonably required on the night.

7. Travel

Travel and related charges form part of your quote where applicable and should be confirmed before you pay the deposit.

8. Equipment and damage

You (and your guests) must take reasonable care of our equipment. Loss or damage caused by you or your guests may be charged at repair or replacement cost.

9. Music and Playlist Builder

We welcome use of the Playlist Builder and requests on the night. We try hard to cover requested tracks, but we do not guarantee every track will be played. The DJ may adjust the music to suit the audience, venue rules, timing, and the flow of the event. A single request can sometimes hurt the atmosphere; the DJ’s professional judgement applies.

10. Venues and third parties

You are responsible for venue permission, power, access, and any venue rules. We are not responsible for venue decisions, power failure at the venue, or other suppliers you hire.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for indirect or consequential loss (including enjoyment of the event beyond a reasonable refund or remedy as above). Our total liability for a booking is limited to the fees paid for that booking, as far as the law allows.

12. Website use

Do not misuse the site (hacking, scraping, abusing accounts). We may suspend access if needed for security or abuse.

13. Franchise / joining the network

Public pages about franchises or territories are information and enquiry only. Any franchise or territory arrangement is subject to a separate written agreement. Website content does not guarantee that a territory is available or that an application will be accepted.

14. Changes

We may update these terms. The version on the site when you book applies to that booking.

15. Law

These terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction.